Contact Us

Need help? Our Homeowner Care team is here to answer your questions!

Homeowner Care:

(877) 841-0510 (Toll free)

Message us here if you are registered and can log in.

Monday – Friday 8:30 am – 8:00 pm ET

We accept calls through the federal Telecommunications Relay Service (TRS). To learn more, click here.

Third Party Requests:

Third Party requests require homeowner authorization to provide mortgage payoff quotes or verification of mortgage (VOM).

Click here to submit a third party payoff request.

Click here to submit a third party VOM request.

Refinance:

(866) 268-6811 (Toll free)

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Qualified Written Requests

Qualified Written Requests are required to be submitted to the address listed below. When General Mortgage Capital Corporation is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.

General Mortgage Capital Corporation

3138 E. Elwood St.

Phoenix, AZ 85034

Attn: Qualified Written Requests

Claims

Escheatment is the legal process by which unclaimed or abandoned property—such as unpaid funds, refunds, or account balances—is transferred to the state after a required period of inactivity. This process helps protect owners by ensuring their property is securely held until it can be claimed. If you have received a letter from us regarding a pending escheatment, please click here to submit your claim and provide the required information.